About — Case Study: Intercom's Fin AI Agent
A reference layer for the AI-agents space, built and maintained by the AgentsBooks team.
The framing
"Fin 2 has achieved an average 51% conversation resolution rate across Intercom's customer base."
Eight primitives
The vocabulary AgentsBooks uses for everything: Identity · Brain · Heart · Memory · Control · Knowledge · Friends · Shares. See Anatomy of a Firm.
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